Why isn't my ordering going thru?
We know it's frustrating when you go to place an order and it won't process. The most common cause of this is billing address that doesn't match your credit card company's address on file. If that's not the problem, or if you're still having issues checking out, please contact us at email@example.com or 865-337-7055 and we'd be happy to help.
Is there a warranty?
We stand behind our GreenStalk Vertical Planters with a warranty that ensures our planters won’t crack or fade for at least 5 years. If you encounter any problems, simply send us photos of the issue to firstname.lastname@example.org and we will happily replace the affected piece(s) at no cost to you.
What's your return policy?
We are committed to every customer having the best growing experience possible. If you aren’t loving your GreenStalk garden, we’d like to know so we can make it right.
We are so confident that you will love growing with GreenStalk that if you are not completely satisfied with your planter, send it back for an exchange or full refund less return shipping within 90 days of purchase.
Contact us at email@example.com for a Fedex Return label at a flat rate cost of $25 for large boxes (with blue or green stamp) or $15 for smaller accessory boxes. Please note perishable items such as seeds and fertilizer cannot be returned.
Can I get a price adjustment for a current sale?
We understand that it's frustrating when you purchase something online only to see the price change a week later. We do price adjustments on request for orders placed within 2 weeks of a sale. Contact us at firstname.lastname@example.org to request a price adjustment.
How can I learn about sales?
Where do you ship to and how much does it cost?
We ship to the lower 48 for free on orders $150 or more. Orders less than $150 are charged a discounted shipping rate through the Post Office or Fedex.
We do not ship internationally at this time.
There may be an additional charge for shipping to a P.O. Box.
When will I get my order?
We ship directly from Knoxville, TN so surrounding areas may receive their order in as few as 1-2 business days whereas people on the west coast or with more rural shipping addresses may take up to 7-10 days to receive their order. We ship almost everything via Fedex Home Delivery or USPS Priority Mail. We recommend not using a P.O. Box as a shipping address so that you can get your order faster.
Orders to Alaska, Hawaii, Puerto Rico and P.O. Boxes will ship via the Post Office. Delivery can take up to 21 days.
Can I get my GreenStalk faster?
If you are on a time crunch let us know - we'd be happy to help in any way that we can. Since the GreenStalk ships in a large box, it's not cost effective to pay expedited shipping. If your order is less than $150 you will have the opportunity to select your shipping service at checkout.
How long does it take you to ship my order?
Our average order processing time is 1-3 business days. During big sales or busy times of the year it may take a bit longer. We have a small team, but we do our best to get your orders out as quickly as possible!
For further questions feel free to contact us at email@example.com or 865-337-7055