1. Where do you ship to?
We can ship anywhere in the United States (HI & AK included) and Canada. Shipping elsewhere in the world would cost anywhere from $100-$150 per box and is not available thru our site.
2. When will I get my order?
We ship directly from Knoxville, TN so surrounding areas may receive their order in as few as 2 business days whereas people on the west coast or with more rural shipping addresses may take up to 10 days to receive their order. We ship almost everything via UPS Ground. Orders to Canada and P.O. Boxes will ship via the Post Office. We schedule pickups from the Post Office every Tuesday and Friday. It usually takes longer to receive an order that has to be shipped via the Post Office. We recommend not using a P.O. Box as a shipping address so you can get your order faster.
3. Can I get my GreenStalk faster?
If you are on a time crunch let us know - we'd be happy to help in any way that we can. Since the GreenStalk ships in a large box, it's not cost effective to pay expedited shipping. We can quote it for you (usually upwards of $100), but it's not recommended.
4. How long does it take you to ship my order?
Our average order processing time is 1-2 business days. During big sales or busy times of the year it may take a bit longer. We have a small team, but we do our best to get your orders out as quickly as possible!
5. How does shipping to Canada work?
We will ship your order via the United States Postal Service. The estimates for delivery dates are usually 7-10 business days. However, the package will have to go thru customs and they can hold it for longer if they choose. If your order requires multiple boxes, we will split the order and label what's in each box to make it easy for customs to check. Unfortunately, due to variables in shipping we cannot guarantee delivery dates to Canada.
6. How much does shipping cost?
On U.S. orders of $150+ shipping is free. Orders less than $150 ship via a discounted rate thru the Post Office or UPS anywhere in the U.S.. Orders to Canada are flat rate of $59.95 per GreenStalk box. We can fit one GreenStalk Vertical Planter and 2-3 garden accessories per box.