Store FAQ's

ORDERING

 

Why isn't my ordering going thru?

Check your billing address. If you're using a credit card in our store, the billing address you enter at checkout must match the billing address on file with your credit card company. If the problem persists, please contact us.

 

What free gifts do I get?

Depending on what you order, you may get several free gifts! Every order regardless of size, will get a free seasonal organic, non-gmo seed packet. In fall and winter months, it will be a cool weather vegetable. In spring and summer, we switch it out to a warm weather edible. In addition to a free packet of seeds, if you order a GreenStalk Vertical Planter, you will receive a sample of our favorite fertilizer, Tomato + Veg. It's a great way to add nutrients to your garden. For every GreenStalk Vertical Planter you buy, you will receive one sample with no limit. 

 

Is there a warranty?

All of our GreenStalk Vertical Planters come with a 5 year warranty from date of order. We will happily replace any broken or faded pieces within those 5 years at no additional cost to you. Just send us a photo of the damage along with your receipt or proof of purchase to grow@greenstalkgarden.com

 

What's your return policy?

We didn’t get in the gardening business just to sell awesome planters! We are committed to every customer having the best growing experience with our planters. If you aren’t loving your garden, we’d like to know so we can make it right.

We are so confident that you will love growing with GreenStalk that if you are not completely satisfied with your order, send it back for an exchange or full refund less shipping within 90 days of purchase.

 

PROMOTIONS

 

Can I get a price adjustment for a current sale?

We understand that it's frustrating when you purchase something online only to see the price change a week later. We do price adjustments on request for orders placed within 2 weeks of a sale. Contact us at grow@greenstalkgarden.com to request a price adjustment. 

 

How do I earn Green Beans?

We offer a simple rewards program. 1 Green Bean = $1 in the GreenStalk Store. You can sign up here. You'll get Green Beans for making purchases and sharing on Facebook. You'll also get a birthday bonus! Once you earn 10 Green Beans, you can start redeeming your Green Beans for store credit. Be sure you are signed in during checkout for Green Beans to appear in your account.

 

How can I learn about sales?

We always send our best promotions to our email subscribers. You can subscribe here. We send 1-2 per month and never share your email address with anyone. We also post giveaways and sales to our Facebook Page

 

SHIPPING

 

 Where do you ship to?

We can ship anywhere in the United States (HI & AK included) and Canada. Shipping elsewhere in the world would cost anywhere from $100-$150 per box and is not available thru our site.

 

When will I get my order? 

We ship directly from Knoxville, TN so surrounding areas may receive their order in as few as 1-2 business days whereas people on the west coast or with more rural shipping addresses may take up to 7-10 days to receive their order. We ship almost everything via UPS Ground or USPS Priority Mail. Orders to Canada and P.O. Boxes will ship via the Post Office. We recommend not using a P.O. Box as a shipping address so you can get your order faster.

 

Can I get my GreenStalk faster?

If you are on a time crunch let us know - we'd be happy to help in any way that we can. Since the GreenStalk ships in a large box, it's not cost effective to pay expedited shipping. If your order is less than $150 you will have the opportunity to select your shipping service at checkout. We may upgrade your shipping selection for no additional cost to get your order to you sooner. 

 

How long does it take you to ship my order?

Our average order processing time is 1-2 business days. During big sales or busy times of the year it may take a bit longer. We have a small team, but we do our best to get your orders out as quickly as possible!

 

How does shipping to Canada work?

We will ship your order via the United States Postal Service. The estimates for delivery dates are usually 7-10 business days. However, the package will have to go thru customs and they can hold it for longer if they choose. If your order requires multiple boxes, we will split the order and label what's in each box to make it easy for customs to check. Unfortunately, due to variables in shipping we cannot guarantee delivery dates to Canada. Brokerage fees and taxes are to be paid by the buyer. 

 

How much does shipping cost?

On U.S. orders of $150+ shipping is free. Orders less than $150 ship via a discounted rate thru the Post Office or UPS anywhere in the U.S. Orders to Canada are flat rate of $59.95 per GreenStalk box.

 

For further questions feel free to contact us at grow@greenstalkgarden.com or 865-337-7055

 

Happy Gardening!

 

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